Returns & Exchanges

At Carlo, each piece is curated in limited runs and offered exclusively online. For this reason, we do not accept returns for refunds.

Returns

Eligible returns are issued as store credit only.
Requests must be made within 5 days of delivery.
Items must be unworn, in original packaging, and accompanied by proof of purchase.

Exchanges
We are happy to assist with exchanges for another Carlo piece once your return is received and approved.

Final Sale
Custom orders, engraved items, and discounted products are final sale and cannot be returned or exchanged.

Insured Delivery

Every order is fully insured and shipped securely.

Exclusivity guarantee

Curated in limited quantities. Only the rarest designs selected

5-day returns

Store credit available within 5 days of delivery

Secure & Flexible payments

Checkout safely with Klarna, Shop Pay, and all major cards.